How does Colne Car Centre use my personal information?

We use your personal information only to deal with your enquiry or purchase, and we never sell your data to third parties.

At Colne Car Centre we take your privacy seriously and will only use your personal information to administer your account, and to provide products and services you have requested from us. This policy describes how we use your personal information and how you can exercise your rights. Each time we update it, we will post the updated version on this website.

Within this policy, "we", "us" and "our" mean Colne Car Centre, a trading name of Frank Roberts (Nelson) Ltd. "You" means the person whose personal information we collect, use and process. This includes anyone who visits our website, contacts us about buying a vehicle, goods or services, or otherwise interacts with us, for example through an enquiry form.

Who is the data controller?

For the purposes of data protection legislation, Colne Car Centre is the data controller of the personal information that we collect and process as explained in this policy.

What information do you collect?

Information we may collect about you includes your name, date of birth, address, contact details (including email and phone numbers), vehicle details, purchase history and data collected as part of any finance application or payment. We may collect it in several ways:

• Information collected through forms completed in our dealership or on our website.
• A copy of your driving licence when you test drive one of our vehicles.
• When you enquire about or purchase goods or services, to respond to your enquiry and process your purchase.
• Information about transactions you have made with us, including services and purchases of vehicles and other goods.
• CCTV footage of you on our premises.
• Records of communication between us, including emails, text messages, letters and recorded phone calls.
• Records of your visits to our website, including traffic data, location data, IP address and the pages you access.
• Your marketing preferences.
• Information that lets third parties carry out credit reference checks on you if you are buying a vehicle on finance, and the result of those checks.
• Information relevant to the insurance products that we sell, which are provided by third parties.

If you give us another person's personal information, you must make sure beforehand that they agree and that they know how we use personal information as set out here.

Does this website use cookies?

This website does not set advertising or tracking cookies. Anonymous visitor statistics may be collected by our hosting provider without cookies. We may record phone calls for quality and training purposes. For more about cookies in general, visit aboutcookies.org.

How do you use my information?

• To respond to your query about the possible purchase of goods or services.
• To carry out our obligations under any contract between us, including the purchase of vehicles and provision of services.
• To manage and administer the relationship between you and us.
• To obtain feedback from you.
• To send you reminders about your vehicle, for example when a service or MOT is due.
• To tell you about vehicles, services, promotions and offers that may be of interest to you.

What is your lawful basis for processing?

• Consent, Article 6(1)(a): where you have given us a freely given, informed and specific choice to process your data.
• Contract, Article 6(1)(b): where you have entered, or are entering, into a contract with us and processing is necessary for it, or to take steps at your request beforehand.
• Legitimate interest, Article 6(1)(f): where you have completed or negotiated a sale with us, except where our interests are overridden by your interests or fundamental rights and freedoms.

You will be told at the point of enquiry or purchase that you may receive marketing communications for similar products and services, and you can opt out at any later point using our opt out form. You may also call Colne Car Centre or contact our Data Protection Officer, who will complete the opt out for you.

Who do you share my information with?

• Third parties that provide services to us, such as marketing activities.
• External organisations for the purposes of detecting and preventing fraud and criminal activity.
• Third party finance companies so that they can provide you with finance. They may carry out credit checks and may disclose your data to credit reference agencies for that purpose.
• Third party providers of insurance products, if you choose to buy one of those products.
• Third parties where we are under a legal duty to disclose your information, or to enforce agreements with you, or to protect our rights, property or safety or those of our customers, employees or others.
• The relevant manufacturer for your vehicle, who may contact you about your vehicle, for feedback or with offers.

We may contact you as advised by our suppliers to ensure the ongoing safety and care of your vehicle. We will register your vehicle keeper details and cross check your data with DVLA so that communications are accurate and timely.

Suppliers we may share your information with

• World of Warranty (warranty administration)
• Northridge Finance (finance provider)
• First Response Finance (finance provider)
• Evolution Funding (finance broker)
• Motion Finance (finance broker)
• Momentum Warranties (extended warranty provider)

What are my rights?

Under data protection legislation you have the right to:

• Request copies of your data.
• Have your data corrected.
• Have your data erased.
• Object to, or restrict, the processing of your data.
• Where our systems allow, receive copies of your data in a digital format.

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given consent, or where you have asked us to stop contacting you on a legitimate interest basis. If you object or ask us to restrict processing, we may continue to use information previously provided to the extent that we are contractually obliged to, for example under a finance agreement.

How long do you keep my information?

We retain your personal information for seven years from the point of purchasing a vehicle from us, or two years from the point of last communication. We take steps to ensure any business we work with has security protocols and policies in place so that your data is stored securely.

Who do I contact about my data?

Our Data Protection Officer is Mr. Paul Rayson, Colne Car Centre, Colne Road, Kelbrook, Barnoldswick, BB18 6TE. Email info@colnecarcentre.co.uk.

If we are unable to resolve any issue you raise within 30 days, you have the right to complain to the Information Commissioner's Office.

Colne Car Centre reserves the right to update or amend this privacy policy in line with customer feedback or changes in legislation.